Workforce Australia is the mainstream employment services program. Some people may initially be placed in a fully digital self-managed system called Workforce Australia Online once they begin receiving an unemployment payment. After a 12–18 months these participants are automatically transferred to Workforce Australia Services and assigned a privatised face-to-face provider. Others are moved into face-to-face services immediately when they receive a payment based on responses they give to an online questionnaire that is intended to determine “employability”. See the employment department website for more information.

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